cwi today


Themes

 

Picture of Europe with light beams.

Centrum Wiskunde & Informatica (CWI) is the national research institute for mathematics and computer science in the Netherlands. We conduct pioneering research in these fields and transfer our results to society.

 

To give focus to our efforts, we concentrate on five broad, societally-relevant themes:

Mathematics and computer science research are the invisible driving forces behind innovation. CWI contributes by:

The institute also plays a central role in several (inter)national programs and organizations.

news & events


26-05-2016

Callcenter

Call centers should base their staff planning on the number of unique callers instead of the total number of calls. Furthermore, introducing a system that gives redialers priority over fresh callers both reduces the average waiting time and improves the fairness of the system. This can be concluded from a study on call center management conducted by CWI.

more news & events

research


Highlight

 

 DPL.

How could firefighters position themselves even better? If multiple stations are busy fighting a major fire, where should vehicles of other stations go to for optimal coverage? To answer these questions the Fire Department Amsterdam-Amstelland joint forces with CWI and TU Delft, resulting in a mathematical model that enables firefighters to optimally (re)position. This will be deployed for large-scale incidents starting this summer.